Information from A-Z

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Your well-being is our top priority - to ensure that you want for nothing during your stay at the Hôtel Bristol Salzburg, we are of course ready to serve you around the clock.

Below we have compiled an overview of all the important points for you:

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Please vacate your room by 11AM on the day of departure. If you would like a late check-out, please contact reception at the latest on the evening before your day of departure.


Adapters for your electronic devices are available from reception.


Our rooms have hypoallergenic bedding.


We will be happy to point you in the direction of the nearest open pharmacy and run any errands you may require. Please note that we must abide by the law regarding prescription medicines. If you need a doctor, we will of course refer you to the nearest doctor on duty. In case of emergency, medical help will come directly to the hotel.

Excursions/Car rental

We are happy to help you plan your free time. If you would like to rent a car or book a chauffeur, we would be pleased to arrange everything for you according to your personal requirements.



Hotel bathrobes are available in your bathroom and can be purchased from reception.


If you need a cot, please contact reception.


If you need a babysitter, please contact reception. Please note that the Hôtel Bristol Salzburg acts only as an intermediary: please make all arrangements directly with the babysitter.


Our hotel bar is located on the ground floor with a spacious lounge and an open fire. Opening hours are every day from 11 a.m. until midnight.

Beauty & Spa

We are happy to make massage, beauty and hairdressing appointments for you on request. There is a beauty salon called “Lisa Kosmetik” directly opposite the hotel. For more details, please contact reception. We would be pleased to order flowers for you. These will then be delivered as soon as possible.


You are welcome to use the hotel’s extensive library during your stay with us.


Please contact reception if we can assist you with any paperwork. Copying as well as sending and receiving faxes and e-mails is of course possible.

Letters & Postcards

Simply hand any letters or postcards in to reception - we will be happy to take them to the post office for you.

Ironing & Sewing

Please contact reception if you require our ironing service or minor sewing work to be carried out. We will be happy to forward your request to housekeeping without delay.

Business services

Rooms suitable for meetings and conferences are available at the hotel. High-speed internet, copying services and laptops/printers (on request) are of course available.

Butler service

Upon request and subject to availability, our butler will be happy to assist you.



Two computer terminals are available 24/7 in the lobby and at the SKETCH LOUNGE. On request, we can also provide you with a laptop in your room.


Our concierge offers competent, fast and reliable service: information about events and sights in and around Salzburg, ordering theatre and concert tickets, booking taxis or rental cars, organising tours, excursions and much more. You can reach our concierge service via extension -5 or -96.


TV listings

Your room has a TV with remote control. A TV guide in your information folder informs you about current TV listings. The folder also contains an overview of the TV channels we offer.


In the event of a fire, please act prudently and follow signs to the emergency exits. Report any fire or smell of burning immediately. Do not use the lifts in case of fire.

Flight information

Please contact our team at reception for information, bookings and confirmations. The nearest international airports are Salzburg and Munich. We would be pleased to arrange a transfer to the airport for you by taxi or limousine. Of course, we would also be happy to make all the arrangements for your train journey.

Hair dryer

A hair dryer is provided for you in the bathroom.


We would be happy to arrange a photographer for you to capture personal memories of your stay at the Hôtel Bristol Salzburg and in the City of Mozart. Please contact reception.


A sumptuous breakfast is available every day from 7 a.m. -10:30 a.m. (or until 11 a.m. on Sundays, public holidays and during the Salzburg Festival). Of course, you can also have your breakfast in your room. To place your breakfast order, hang the order card outside your door the evening before or call the restaurant (extension 7).

Lost property

If something gets lost during your stay or you forget something when you leave, we will discreetly store the it for you in the housekeeper’s office and send it to you on request.


Guest comments

Your honest and constructive comments are important to us. Please contact us directly if you were not satisfied with any of our services. This is the only way we can meet your and our own high standards. Of course, we also like to hear what we’ve done well. Please feel free to fill in the form in your information folder.

Currency exchange

We will be happy to change your foreign banknotes into euros for you at the hotel’s daily rate at reception.


We are happy to help you transport your luggage. Please contact reception so that we can collect your luggage from your room on departure.


We will be happy to provide you with the current service times of Salzburg’s churches.


Why not give your relatives, friends, acquaintances, colleagues or business partners a voucher for the Hôtel Bristol Salzburg? Whether it’s a romantic dinner, an opulent breakfast, a night in one of our suites or a stay to celebrate a special occasion, vouchers are available for all our hotel services, are not tied to a specific date and are sure to make a very special gift. Please contact reception - we will be happy to advise you on your choice of voucher and issue it for you straight away.



To contact housekeeping, please dial extension 87.


Salzburg - and especially the Hôtel Bristol Salzburg - is very popular for weddings and honeymoons. We would be delighted to provide you with all the information you need at reception and to assist you with any arrangements for your wedding or honeymoon.


You are welcome to bring your small dog (up to 5 kg) to the Hôtel Bristol Salzburg. Your four-legged friend “lodges” with us for € 40.00 per day. However, we would like to point out that in the event of any damage, the owner will be held liable. If you need a dog bowl, please contact reception. Please note that dogs are not allowed in our restaurants or breakfast room.



Our high-speed internet is available free of charge throughout the hotel.



If you need more pillows, please contact housekeeping.

Bank cards

In addition to EC cards, we accept the following bank cards: Diners Club, Mastercard, VISA and JCB.



Magazines and newspapers are available for you at reception. Upon request, we will be happy to bring your newspaper to your room. If you would like special newspapers, especially international ones, please let us know the evening before. We will be happy to get them for you if possible.


Our minibar is refilled every day. Any items you take out of the minibar are free of charge and included in the room price.

Mineral water

Free mineral water is available in every room.



After consulting you, we will gladly put through incoming calls for you. We will bring any messages left during your absence as well as faxes or post to your room or store them discreetly in your safe.



Parking is available right outside the hotel. There is also a 24-hour CCTV-monitored multi-storey car park in the immediate vicinity. Parking is carried out by our staff.



All rooms & suites at the Hôtel Bristol Salzburg are non-smoking. Thank you for your understanding.


To contact reception, please dial extension 5.

Room service

We are happy to bring you food and drinks to your room 24 hours a day (see our room service menu). Please contact our restaurant on extension 7.



There is a safe in your room where you can store your valuables. We are also happy to store your valuables for you in our hotel safe at reception. The hotel accepts no liability whatsoever for valuables left in plain sight.

Shoeshine service

If you would like your shoes cleaned overnight, please leave them outside your door in the evening. We will be happy to clean them for you and return them to you afterwards. During the day, please contact reception and we will promptly collect your shoes, clean them and return them to your room.



If you need a taxi, please contact reception.


All rooms are equipped with a direct dial telephone. The telephone fee is € 0.22 per unit. Telephone directories for the region are available from reception. We will also be happy to help you find the number you need. To make an external call, dial “0” before the number. If you would like to call another room, simply dial the corresponding room number.

Table reservations

We recommend that you reserve a table for the “Polo Lounge” restaurant as soon as possible. Please contact the restaurant on extension 7 or reception on extension 5. Of course, we can also make table reservations for you at other restaurants in the city of Salzburg and the surrounding area or make personalised recommendations for you.

Tourist information

Salzburg’s Tourist Information Office is located at Mozartplatz and is open every day. They offer information about Salzburg, tickets for cultural events and other information. Of course, we are also happy to assist you in making any tourist and cultural arrangements.



If you would like a vase for any flowers, please contact housekeeping.


Wake-up call

Our reception gladly accepts requests for a personal wake-up call.



Magazines and newspapers are available for you at reception. Upon request, we will be happy to bring your newspaper to your room. If you would like special newspapers, especially international ones, please let us know the evening before. We will be happy to get them for you if possible.

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